Terms and Conditions

Subject to errors in prices , inventory status , delivery times, products , price changes and other information about products and conditions of Stepnote.com

"Customer , customers , clients, customers , and you are buying " used in the following on the natural person who buys goods from Portal StepNote 's Online Bookshop .
" Stepnote.com " is used in the following on both the physical or legal person who accepts the order confirmation and order buyer Stepnote.com the goods ordered , and the website from which goods are presented and ordered .

Product Information:
On Stepnote.com disclosed the essential characteristics for further information or questions about existing information please send an email to Stepnote.com via kundeservice@Stepnote.com

All prices are current and valid only on the day of ordering . Therefore there may be price changes.
Indicative unit price is inclusive of VAT.

Prices of Selling Goods and Sales satisfied applies only while supplies last .

Payment Options
You can pay with Visa , Mastercard, Visa Electron and JCB . When you pay by card we do not withdraw the current amount on the card when the order is shipped .

NOTE : When using Visa Electron, Mastercard, JCB and Foreign Visa is the customer's responsibility to have coverage on the map for us to withdraw our claim. If no coverage is considered to be non-payment and we will follow the rules for dunning and collection .

Pay with EAN number
Public institutions , etc. can buy with EAN number Stepnote.com - it is chosen as a payment option at checkout.

Shipping and Delivery in Denmark :
Once an item is on its own stock we ship your order within 24 hours on weekdays .
We ship stock items the same day if you order before pm. 12
We ship with A line for private and with DPD to business addresses , ie . we deliver from day to day on the stock.
If the item is not in our own stock , it may have different delivery times is displayed under each product - these times are estimated times which are subject to .
If you order items which have different lagerstatusser we will ship your order when all items for the order is not yet in stock with us.
(You will always receive an e -mail by sending your order . )

Freight and shipping cost in Denmark
We run several different shipping rates and shipping methods in order to meet everyone's needs , common to them all is that you pay by weight.

When you put in the basket you will continually be presented with an estimate of the load and when you check out , you will be presented with various delivery options such as " without delivery to døgnbox , post office , etc. " or " the distribution" or for example to business addresses that include low freight and track and trace .

Post Denmark with delivery :
We drive with Post Danmark standard prices by weight and 9 out of 10 orders sent as maxi letter since they are less than 2 kg and when packages are too expensive to use for books. Most of our orders are between 25-46 USD for shipping fee.

Post Denmark WITHOUT delivery :
If you choose WITHOUT distribution paid a fixed shipping price of 32 EUR for all orders of up to 5 kg . You can during checkout to select your preferred pick-up after you have written your zip code.
When you use WITHOUT delivery you get track and trace sent by . email and can thus follow your order - on top , it is often cheaper depending on order weight.

Delivery to Business address:
We ship with DPD to business addresses between 0-5 kg costs 35 DKK Ex VAT and you always get the tracking number .

Shipping and Delivery abroad :

Stepnote ships worldwide.

Depending on where in the world you order to the delivery will take much longer than in Denmark - typically between 5-10 days longer .
If the item is in our own warehouse , we send it within 24 hours.
If the item is not in our own stock , it may have different delivery times is displayed under each product - these times are estimated times which are subject to .

If you order items which have different lagerstatusser we will ship your order when all items for the order is not yet in stock with us.

(You will always receive an e -mail by sending your order . )

Freight and shipping cost abroad
When ordering abroad paid the nominal shipping charges for the order and the outsole is not free shipping . Shipping fee is added to at checkout so you can see what it costs before you act.

We use the best and cheapest shipping option depending upon your where in the world order is to be sent.

We have few foreign special products sent directly from the importer , typically with couriers such as UPS, DHL and Others It does not cost you extra .
In some cases, your order is delivered in multiple packages , this if you 've ordered items that come directly from the publisher / importer - you never pay extra shipping fee for this.
Have you pre- ordered an upcomming title , we reserve the right to process the order when the pre- ordered item can be delivered .

Returns / Returns
Stepnote.com offer a 14 day return on all physical materials from dispatch date .
There are no return if you have broken the seal and / or packaging of the product , unless the product is defective and should be in the same condition as when received and accompanied by a copy of the order confirmation or invoice .

How do I return my order?
Always contact StepNote customer service BEFORE returning and using the right of withdrawal if we accept your return according to our terms , we will per . email informing you of the return address.
Returns your items without contacting StepNote Customer Service , we will refund not .
You are responsible for the product until it is received in our warehouse . ( You will be liable for costs related to return , such as packaging , shipping cost , etc.)

If the returned meets the requirements , you will within 14 days of receiving a credit to the current amount minus shipping expenses you had in connection with the acquisition .

You can cancel an order by:
a) To refuse to accept the goods .
b) To assign the item to the post office .
c) To contact StepNote Customer regarding . use of Returns .

Presentation of goods with a price of Stepnote.com Netshop is not a binding purchase, but simply a presentation of the goods. Buyer's order for goods from Stepnote.com is binding as soon as the order is booked and paid for via NETshops .

The risk of accidental destruction or deterioration:
Only at the time when the ordered goods have come into possession of the Buyer , the risk that the ordered goods are destroyed or damaged due to accidental circumstances , to the Purchaser.

Customer Responsibilities concerning receiving the order
It is always the responsibility of the customer to accept the package or letter if necessary , and to the acquisition to enter the correct delivery information StepNote . Indicates the customer wrong information that leads to an error delivery or customer receives not the order by post or fail to collect it at the post office after notification from the post office , the customer will always be liable for the actual cost of re- shipping the order and the service fee of 25 dollars, this applies even if there has been a free - shipping purchase.
The order will not be shipped until Stepnote.com has received payment for the actual additional shipping cost and 25 million in additional processing fee . The customer is liable for his order whether it wishes the goods resent , but can exercise his right of withdrawal within 14 days from the date of mailing - then the customer is liable for the purchase.

In cases where the customer has not received a packing slip from Post Denmark, where there is a package associated with that customer has not been present at the delivery of the package , it is the customer's responsibility to address this to the Post Denmark, and the claim payment of any additional cost to the customer . Stepnote.com can never in such an event be liable for the payment of additional costs when the Post Denmark is responsible for the delivery.

Expedition fee to send the order again: 25 kr
Shipping fee to redispatch see above represents the nominal shipping cost.

Is an order sent to a private address of wear. letter or Maxi letter and the customer does not receive this in the mail within 8 working days after dispatch liable StepNote to send the order again when letters can not be traced with track and trace

You have 2 years warranty . If you receive a wrong item in relation to your order or damaged goods , you must claim within a reasonable time after you have discovered the defect . The complaint must be notified by . email kundeservice@Stepnote.com or telephone 27,641,544th

When returning an item , we will tell you the current address which can vary depending on the publisher goods sent from . We pay your cost of shipping if we have supplied an incorrect or damaged product. We reserve the right to close a finding / replacing a damaged product , rather than refunding .

Disclaimer and Warranty :
Stepnote.com has made it easy for you to get relevant information on other websites through links . These websites are outside the Stepnote.com 's control. Therefore, we can not be held responsible for the content of these pages .
Details of the goods ordered from these sites are not included in the description of the goods in the agreement between Buyer and Stepnote.com . Stepnote.com is not liable for direct or indirect losses due to the ordered goods are too late to the buyer , or the ordered goods are defective when delays or defects are due to Buyer's acts or omissions or circumstances beyond StepNote . dk's control , such as war , riots, civil commotion , fire , state interference , seizure , currency restrictions, labor disputes of any kind including strike and lockout, or the like. Stepnote.com gives no independent guarantee of the goods ordered and the buyer obtains only the guarantees granted by the manufacturer to buyer.

Subject to change:
Stepnote.com reserves the right to change and update the rules and conditions applicable to this site. It is therefore important that you keep yourself informed of any changes .

Processing of personal data
You can read about how we use the personal information you leave behind you when you visit our website .

An electronic trail
When you visit our website , you leave an electronic trail . The electronic trail is created when the browser sends information to a server , for example, that you'd like to see next belonging to the address www.Stepnote.com .

Your electronic trail gives us information about :
which pages you have visited and when
what browser you're using, for example, Internet Explorer
what screen resolution you have, for example, that your monitor is set to 1024 x 768 pixels
which operating system you have, for example, Windows XP
which web page you came from before you chose www.Stepnote.com
the IP address of you - the IP address (Internet Protocol address ) is a number that identifies the sent and received data transmitted over the Internet.

What we use your information ?
We only use this information to execute the operation and for statistical purposes , so we can improve our site .

If you are using our website contact us or send us an email , we get your name , possibly including your address , your phone number, your birthday. etc. But it all depends on what information you give us your inquiry. We only use this information to process your request . We store all information will not be longer than necessary .

Subject to change:
Stepnote.com reserves the right to change and update the rules and conditions applicable to this website. It is therefore important that you keep yourself informed of any changes .