Returning order offer a 14 day return on all physical materials from dispatch date for all residential customers.

There are no return if you have broken the seal and / or packaging of the product , unless the product is defective and should be in the same condition as when received and accompanied by a copy of the order confirmation or invoice .

There shall be no right of withdrawal to B2B customers such as institutions and companies.

How do I return?
Always contact StepNote customer service BEFORE returning and using the right of withdrawal if we accept your return according to our terms , we will per . email informing you of the return address.

Returns your items without contacting StepNote Customer Service , we will refund not .

You are responsible for the product until it is received in our warehouse . ( You will be liable for costs related to return , such as packaging , shipping cost , etc.)

If the returned meets the requirements you within 8 business days receive a credit on the current amount minus shipping expenses you had in connection with the acquisition .

You can cancel a purchase at:
a) To refuse to accept the goods .
b) To assign the item to the post office .
c) To contact StepNote Customer regarding . use of Returns .