Stepnote.com offes a 14 day return on all physical materials from dispatch date for EU customers.
You cannot return the item if you have broken the seal and /or packaging of the product, unless the product is defective and should be in the same condition as when received and accompanied by a copy of the order confirmation or invoice .
How do I return?
Always contact StepNote customer service BEFORE returning and using the right of withdrawal. If we accept your return request according to our terms, we will by email inform you of the return address.
If you return your items without contacting Stepnote Customer Service, we will not refund your order.
You are responsible for the product until it is received in our warehouse . ( You will be liable for costs related to return , such as packaging , shipping cost , etc.)
If the returned meets the requirements you within 14 business days receive a credit on the current amount minus shipping expenses you had in connection with the purchase.
You can cancel a purchase by:
a) To refuse to accept the goods.
b) To assign the item to the post office.
c) To contact Stepnote Customer regarding . use of Returns.